These terms apply to both face to face and online bookings along with all course types.

Deposits of £50 are taken for each/all short, accredited courses.

VTCT courses are excluded from the deposits policies listed below, they are paid for in full, with no refund or transfer.  Please see additional notes re VTCT/Vocational courses.

Payments for courses are accepted via multiple means, irrespective of the payment method all terms of booking and cancellation are applicable:


  • Payment in full is required to book a course. £50 of the full payment forms a deposit for each course space secured: this deposit is non-refundable and non-transferable, with no exceptions.

For example, you book 2 courses: £150 each, a total of £300.

£50 per course x2 = £100 is made up of deposits.


  • Course cancellation

You must contact SurePass before the start of your course if you wish to cancel a place/booking.

Should you choose to fully cancel your course up until the start time of your course, the deposit/s amounts are retained – £50 per each course date booked per student attending.  Your remaining balance will be refunded upon request to the original payment method.  A refund must be requested within 3 months of your original course date, thereafter no refunds or transfers will be made.


No show: Failing to show to up to a course, giving no notice or non-attendance prior to the course start time, will be result in payment in full being applicable, with no refund: under all circumstances.  In this circumstance SurePass has no opportunity to fill the course space, therefore you are deemed as taking a course space.

SurePass reserve the right to consider requests for deposit transfers subject to unforeseen personal circumstances, evidence of which will be requested for review.


  • Course transfer

Changing the date of your course can be requested any time before the commencement of the training start time and not after: You will be able to transfer a deposit of £50 and change the date of a course one time ONLY to a new course date, on the basis a further £50 deposit of the payment already made being non-refundable and non-transferable with no exceptions.  This will result in a total of £100 deposit of the already paid balance now being non-refundable and non-transferable.    The ability to change a course date is possible once only, per each course subject booked up until the start time of the course.  No exceptions.  £100 will be non-refundable and non-transferable.  You can transfer your remaining £50 balance to a new course booking or request a refund within 3 months of the original payment date.  You have 3 months to choose a new course date from the original course date, thereafter payment in full will be retained with no exceptions or refunds or transfers.


  • Changing the attendee

In the event of the person booked on the course not being able to attend, a change of attendee is accepted prior to the course start time with an administration fee of £25 being required.


  • Sale & promotional offers

If a course is on sale, discounted offer price or under any sale/promotion, no other offers can be used in conjunction with the offer.
Courses on sale are non refundable and non transferable.
Where a course be may offered as part of a sale, for example buy one get one free. Any course booked will be non refundable and non transferable. A free course can not be exchanged for any monetary value. If the student fails to attend the originally booked date of any of the courses on offer, the course can not be transferred or refunded in any way. Full payment is retained.  No points can be earnt on promotional FREE courses.


  • SurePass course changes

In the unfortunate event SurePass cancels a course, SurePass will offer you the option to rebook your course.  You have 3 months to choose a new course date from the original course date, thereafter payment in full will be retained with no exceptions of refunds or transfers.  You will have the option to choose a full refund if you have not started your course.


The exception being that you have not previously or already cancelled or rebooked the same course resulting in us retaining any deposits, in this instance you will be able to choose a new course date with a transfer of your deposit, with no refund provided of the already held deposit.


A minimum of 2 students are required to run a course, UNLESS, you have paid for ONE2ONE TUITION. Some of our courses may require a higher minimum number to run. (Please check the course details) This is so you have a practice partner to work with on the day.


SurePass is not responsible for any accommodation or travel costs that students may incur due to the cancellation of courses.


We reserve the right to amend prices, promotions and offers at any time.


We reserve the right to amend course content and structure and duration.


We reserve the right to revoke or cancel any courses at any time.


  • When you book any course with SurePass you have instant access to download and in some cases will be emailed or given coursework directly, once you have accessed material in any way you would be deemed to have started your course immediately.   In this scenario, irrelevant of how the material is provided you are agreeing to waive your rights of 14 days to cancel. No refund or transfers will be made.


VTCT NVQ courses require payment in full upon booking, which is non-transferable or refundable with no exceptions, upon booking you lose the right to cancel within 14 days as your course starts instantly.

Should you cancel, not attend, or wish to change the date of any practical training day, the fee of £50 is required to rebook each new course date. (10am – 5pm)

Assessment days and 1 exam day is included in the price of each course.

Should you cancel, not attend, or require a resit of any assessment day, the resit fee is £150 irrelevant of the number of assessments to be completed in the one day. (10am – 5pm)

The re-sit of an exam session is £50, irrelevant of the number of exams to be repeated during the one session.

Please also see enrolment terms & standards amongst your course material.

If you chose to use a third-party payment scheme, i.e. Klarna, Clear Pay or any others, the SurePass terms above remain the same.  The method of payment is irrelevant to booking, cancellation and refund terms.



No refunds will be provided should any local or national restrictions be in place causing business closure or disruption.  However, where possible a free of charge course transfer to an alternative course date will be considered as the discretion of SurePass.

Usual T&Cs apply: Terms of Business

Please also read carefully: Frequently asked Questions